chaz Posted 5 July , 2020 Share Posted 5 July , 2020 having trouble getting on Eurotunnels web site to book our next trip , Ive tried my password too many times and its temporarily timed me out. as office is closed now, any idea how long temporary is? has anyone tried logging in lately , I booked in March but it says as my account was started last year and I need to contact them. I booked through their new wallet system but cant find that area now. any ideas? thanks Link to comment Share on other sites More sharing options...
Don Regiano Posted 5 July , 2020 Share Posted 5 July , 2020 1 hour ago, chaz said: having trouble getting on Eurotunnels web site to book our next trip , Ive tried my password too many times and its temporarily timed me out. as office is closed now, any idea how long temporary is? has anyone tried logging in lately , I booked in March but it says as my account was started last year and I need to contact them. I booked through their new wallet system but cant find that area now. any ideas? thanks Chaz. Well, I had no problem a few days ago when booking and using some of my spare frequent traveller trips. Don't know how long temporary is. I seem to remember they changed the arrangement with the frequent traveller programme. I think I had a problem with the FQ log in and had to log in to my "normal" eurotunnel account ("myeurotunnel") and then proceed from there. I think when I was booking the trip that way they asked if I wanted to use my frequent traveller tickets. They probably linked my email address or something to get to the FQ reference. Give it a go while you are waiting to contact them - it allows you to set up a myeurotunnel account if you haven't already got one. Reg Link to comment Share on other sites More sharing options...
chaz Posted 5 July , 2020 Author Share Posted 5 July , 2020 thanks Reg just tried again and I am still logged out, tried booking and only get offered normal priced options. will have to wait until the morning and contact them Link to comment Share on other sites More sharing options...
Don Regiano Posted 5 July , 2020 Share Posted 5 July , 2020 OK Chaz. When I logged in the other day to make the bookings it showed the various prices but was set at £0 for those periods to which the FQ applied. It also told me I had (before I booked) 4 journeys remaining on my FQ ticket. They probably have to unlock your account or something but I know last year I was "forced" to change from my FQ log in to the normal one in order to use my FQ tickets. I hope you are not waiting too long. I found on-line chat was quicker than telephone when I had a query but don't know whether that would apply under current circumstances. Reg Link to comment Share on other sites More sharing options...
chaz Posted 6 July , 2020 Author Share Posted 6 July , 2020 good news, went on the web site today and clicked book a journey and logged in, recieved code and all good and booked for next week. presumably the lock out is only for a day then. Link to comment Share on other sites More sharing options...
Don Regiano Posted 6 July , 2020 Share Posted 6 July , 2020 Link to comment Share on other sites More sharing options...
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