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The Great War (1914-1918) Forum

Remembered Today:

Problems with CWGC documents


BillyH

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I'm not sure where I should be posting this problem, but here goes.

I am no longer able to download the Grave Registration, Next of Kin/Epitaph Documents any more.

When I click on the relevant icon I just get the message "The image could not be loaded". The site works fine for me except for this.

Is anyone else having the same problem?

 

BillyH.

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Same here Billy.

No thumbnail visible either,  just a link that says 'View Full.

Clicking on that gives the 'Image can't be loaded' message.

A CWGC glitch I think.

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It seems to have been like that for a week or so now.

When you get the message "The image could not be loaded" it is underlined as a link, and the link suggests that my computer clock is wrong - but it isn't.

Well it's not just me then.

 

BillyH.

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It's a problem that i have also encountered.

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Looks like they (CWGC), have not renewed their certificate of Authenticity which  expired on 2/7/20 , hopefully than will be on the case ASAP. Has anyone on here sent the reminder?
See shot below

4DE3F24F-2D76-40F3-897B-0D6935A8926C.jpeg

Edited by Knotty
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I remember a similar issue a year or two back

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A few people on Twitter have brought this to the CWGC’s attention.

 

Mandy

 

 

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8 hours ago, Knotty said:

Has anyone on here sent the reminder?

I know it wasn't working on Thursday 2nd, but I assumed that my old PC was lacking some new software, but on Friday my new(ish) laptop couldn't load the documents either.

It's about time they fixed it though, but they probably won't be working over the weekend?

 

BillyH.

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1 hour ago, BillyH said:

It's about time they fixed it though, but they probably won't be working over the weekend?


Hi BillyH

I think by the number of Twitter references, emails and all other social media contact methods ( my communication to them as well)  they have certainly got the message. 🤣🤣🤣

You're probably correct about weekend working, shame as it’s a simple fix, but you will need to wait for those across the pond to implement it as well, I will stick my neck out and say midday Tuesday😁

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Still not working, sixth day today  :angry2:

 

BillyH.

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Be patient BillyH, they have a licensing issue that needs dealing with across the Pond, which takes about 24hrs to set up, it’s still only early hours over there😁

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On 04/07/2020 at 23:04, Knotty said:

I will stick my neck out and say midday Tuesday😁

 

Top marks Knotty, only about 1/2 hour out!

 

BillyH.

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