BillyH Posted 4 July , 2020 Share Posted 4 July , 2020 I'm not sure where I should be posting this problem, but here goes. I am no longer able to download the Grave Registration, Next of Kin/Epitaph Documents any more. When I click on the relevant icon I just get the message "The image could not be loaded". The site works fine for me except for this. Is anyone else having the same problem? BillyH. Link to comment Share on other sites More sharing options...
Dai Bach y Sowldiwr Posted 4 July , 2020 Share Posted 4 July , 2020 Same here Billy. No thumbnail visible either, just a link that says 'View Full. Clicking on that gives the 'Image can't be loaded' message. A CWGC glitch I think. Link to comment Share on other sites More sharing options...
BillyH Posted 4 July , 2020 Author Share Posted 4 July , 2020 It seems to have been like that for a week or so now. When you get the message "The image could not be loaded" it is underlined as a link, and the link suggests that my computer clock is wrong - but it isn't. Well it's not just me then. BillyH. Link to comment Share on other sites More sharing options...
Kath Posted 4 July , 2020 Share Posted 4 July , 2020 I've found the same problem. Link to comment Share on other sites More sharing options...
zachariah1962 Posted 4 July , 2020 Share Posted 4 July , 2020 It's a problem that i have also encountered. Link to comment Share on other sites More sharing options...
Knotty Posted 4 July , 2020 Share Posted 4 July , 2020 (edited) Looks like they (CWGC), have not renewed their certificate of Authenticity which expired on 2/7/20 , hopefully than will be on the case ASAP. Has anyone on here sent the reminder? See shot below Edited 4 July , 2020 by Knotty Link to comment Share on other sites More sharing options...
Dai Bach y Sowldiwr Posted 4 July , 2020 Share Posted 4 July , 2020 5 minutes ago, Knotty said: Has anyone on here sent the reminder? Nope! Link to comment Share on other sites More sharing options...
jonbem Posted 4 July , 2020 Share Posted 4 July , 2020 I remember a similar issue a year or two back Link to comment Share on other sites More sharing options...
mandy hall Posted 4 July , 2020 Share Posted 4 July , 2020 A few people on Twitter have brought this to the CWGC’s attention. Mandy Link to comment Share on other sites More sharing options...
BillyH Posted 4 July , 2020 Author Share Posted 4 July , 2020 8 hours ago, Knotty said: Has anyone on here sent the reminder? I know it wasn't working on Thursday 2nd, but I assumed that my old PC was lacking some new software, but on Friday my new(ish) laptop couldn't load the documents either. It's about time they fixed it though, but they probably won't be working over the weekend? BillyH. Link to comment Share on other sites More sharing options...
Knotty Posted 4 July , 2020 Share Posted 4 July , 2020 1 hour ago, BillyH said: It's about time they fixed it though, but they probably won't be working over the weekend? Hi BillyH I think by the number of Twitter references, emails and all other social media contact methods ( my communication to them as well) they have certainly got the message. 🤣🤣🤣 You're probably correct about weekend working, shame as it’s a simple fix, but you will need to wait for those across the pond to implement it as well, I will stick my neck out and say midday Tuesday😁 Link to comment Share on other sites More sharing options...
BillyH Posted 7 July , 2020 Author Share Posted 7 July , 2020 Still not working, sixth day today BillyH. Link to comment Share on other sites More sharing options...
Knotty Posted 7 July , 2020 Share Posted 7 July , 2020 Be patient BillyH, they have a licensing issue that needs dealing with across the Pond, which takes about 24hrs to set up, it’s still only early hours over there😁 Link to comment Share on other sites More sharing options...
Knotty Posted 7 July , 2020 Share Posted 7 July , 2020 It’s all back up for myself👍 Link to comment Share on other sites More sharing options...
BillyH Posted 7 July , 2020 Author Share Posted 7 July , 2020 On 04/07/2020 at 23:04, Knotty said: I will stick my neck out and say midday Tuesday😁 Top marks Knotty, only about 1/2 hour out! BillyH. Link to comment Share on other sites More sharing options...
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